Effective Date: January 14, 2024
Introduction
Welcome to Speak Internationally! We’re thrilled to have you explore our services. 
Our founder, Ernesto Verdugo, and the entire team are dedicated to offering you not just exceptional services but also ensuring your privacy and data are treated with the utmost respect and care. 
At Speak Internationally, we understand that your personal data is a vital part of your life, and protecting it is a responsibility we take seriously. 
This Privacy Policy serves as a guide to help you understand how we manage the personal information you entrust to us through interactions on our websites, www.bookernesto.com, verdugo.vip, ernesto.today, speakinternationally.com, speakindubai.com, speakinamerica.com, speakinsingapore.com, speakermediakit.com, bettercallernie.com, speakineurope.com, ernestoverdugo.com and other connected services. 
It’s about being transparent and clear on how we collect, use, handle, and safeguard your data to create a trusted and secure environment for all our valued clients.
Who We Are:Company Name: Speak InternationallyContact Person: Ernesto VerdugoEmail: ernestoverdugo@gmail.comAddress: 22 Yewleaf Rd, The Woodlands TX 77381 USAData Protection Officer: Ernesto VerdugoInformation CollectionTypes of Data Collected:Identification Data: Including but not limited to name, address, and date of birth.Contact Information: Such as telephone number and email address. Financial Data: For processing transactions (Note: We do not store credit card information).Technical Data: IP address, browser type, and operating system for website functionality.Employment-Related Data: CVs and employment history for job applicants.Additional Data: Any other information you voluntarily provide to us.
Collection Methods:Through Social Media: When you interact with us via social media platforms.Third-Party Software: When you sign up or participate in events or webinars through platforms like Zoom or other webinar software.Appointment Bookings: When you book appointments to speak with our specialists.Website Interactions: Through our website when you sign up for services or newsletters.Customer Service: When you make transactions or interact with our customer service.
Use of Your Data
At Speak Internationally, we utilize the personal data collected for several key purposes, ensuring that our use aligns with your interests and our service offerings:
Service Provision: We use your data to deliver and personalize our services. This includes managing user accounts, facilitating communication, and responding to inquiries.
Business Operations and Development: Your data helps us in improving our website functionality, developing new features, and offering more tailored services. This might include data analysis, research, and conducting surveys.
Marketing and Communications: With your consent, we use your contact details to send you promotional materials, newsletters, and other communications about our services and events. You have the option to opt-out of these communications at any time.
Legal Compliance: We process data as necessary to comply with legal obligations, such as maintaining financial records and responding to legal requests.
Employment Processes: For job applicants, personal data included in CVs and applications is used to facilitate the recruitment process.
We are committed to using your personal data responsibly and transparently. 
For more details or if you have any questions about the specific ways we use your data, please contact us at: ernestoverdugo@gmail.com. Legal Basis for Processing
The processing of your personal data at Speak Internationally is grounded on various legal bases, ensuring that we always operate within the framework of the law and with full respect for your rights:
Consent: For certain activities, such as sending you marketing communications or collecting non-essential cookies, we rely on your explicit consent. We ensure that consent is freely given, informed, and easy to withdraw at any time.
Contractual Necessities: When you sign up for our services or purchase our products, we process your data as necessary to fulfill our contractual obligations to you. This includes providing the services you have requested and communicating with you about these services.
Legal Obligations: We may process your data when it is necessary to comply with legal obligations, such as tax laws, audit requirements, and other regulatory mandates.
Legitimate Interests: In certain cases, we process data based on legitimate interests, such as improving our services, protecting against fraud, and ensuring the security of our IT systems. When relying on legitimate interests, we balance our business needs against your rights and freedoms.
We are committed to processing your data lawfully, fairly, and transparently. For further information or if you have questions regarding the legal bases of processing your data, please contact us at ernestoverdugo@gmail.com.
Data Sharing and International Transfers
At Speak Internationally, we understand the importance of your personal data and are committed to handling it with the utmost care and responsibility. Our approach to data sharing and international transfers is guided by the following principles:
Selective Data Sharing: We only share your personal data with trusted third-party service providers who assist us in delivering our services. These include cloud storage providers, marketing platforms, and customer service tools. We ensure that these partners adhere to stringent data protection standards and only process data according to our instructions.
International Transfers: As a global entity, we may transfer personal data across international borders. In such cases, we take all necessary measures to ensure that the data is transferred securely and in compliance with applicable data protection laws. This includes transferring data to countries that have been deemed to provide an adequate level of data protection or using contractual protections for data transfers, as required.
Compliance with Legal Requirements: We may also disclose your data when required by law, such as in response to a lawful request from law enforcement agencies or regulatory authorities. In these situations, we will only disclose data that is legally required and will endeavor to notify you of such requests when allowed.
We are dedicated to maintaining transparency in our data practices and ensuring the protection of your privacy rights during any data transfer. For more information about how we handle data sharing and international transfers, or if you have any concerns, please feel free to contact us at ernestoverdugo@gmail.com.
User Rights and Choices
Speak Internationally respects your right to control your personal data. In accordance with data protection laws, you have several rights regarding the information we hold about you:
Right of Access: You can request to see the personal data we hold about you.Right to Rectification: You can ask us to correct any inaccuracies in the data.Right to Erasure: Also known as the ‘right to be forgotten,’ allowing you to request the deletion of your data from our systems.Right to Restrict Processing and Right to Object: You may request that we stop processing or using your data.Right to Data Portability: You can ask for a copy of your data in a machine-readable format.Right to Withdraw Consent: If you have given consent for specific uses of your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, or if you have any questions about how we handle your data, please contact us directly at ernestoverdugo@gmail.com. We are committed to responding to your inquiries and fulfilling your requests in accordance with applicable law.
Data Retention
At Speak Internationally, we are committed to only retaining your personal data for as long as necessary to fulfill the purposes for which it was collected. This includes the duration required to provide you with our services, maintain business records for analysis and/or audit purposes, comply with record retention requirements under the law, and as is necessary to resolve disputes or enforce our agreements.
Duration of Retention: Personal data provided by you will be retained for a period that aligns with our operational requirements and legal obligations. For instance, data related to transactions or contractual engagements will be retained as per legal requirements for financial record-keeping.
Data Deletion: Upon expiry of the retention period, or in response to a request for deletion from you, your personal data will be deleted or anonymized in a manner that it can no longer be used to identify you.
Special Circumstances: In certain cases, such as legal proceedings or ongoing investigations, we may retain your data for a longer duration as required by the specifics of the situation.
If you have any questions about our data retention policies or wish to request the deletion of your personal data, please contact us at ernestoverdugo@gmail.com. We will process your request in accordance with applicable data protection laws.
Security Measures
At Speak Internationally, we prioritize the security of your personal data. Our commitment to protecting your information is reflected in the following security measures:
Robust Security Protocols: We employ state-of-the-art security measures to safeguard your data against unauthorized access, alteration, loss, or misuse. This includes using secure communication channels like SSL encryption for data transmission.
Regular Security Audits: Our systems and processes are regularly reviewed and updated to address new security threats and vulnerabilities. We conduct periodic audits to ensure the ongoing effectiveness of our security measures.
Data Encryption: Sensitive data, particularly financial information, is encrypted to provide an additional layer of security. Encryption helps to protect your data even in the unlikely event of a security breach.
Access Control: Access to your personal data is strictly limited to authorized personnel who need the information to perform their job functions. We implement stringent access controls and regularly review these permissions.
Training and Awareness: Our team receives regular training on data protection and security best practices. This ensures that everyone in our organization understands their role in protecting your data.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. However, we are committed to complying with all applicable data protection laws and regulations and continually improving our data security practices.
For any inquiries about our security measures or if you have concerns about your data’s security, please contact us at ernestoverdugo@gmail.com.
Use of Cookies and Similar Technologies
At Speak Internationally, we use cookies and similar tracking technologies to enhance your experience on our websites: www.bookernesto.com, www.speakinamerica.com, www.speakinternationally.com, www.speakindubai.com, ww.bettercallernie.com, ernesto.today, www.verdugo.vip, www.ernestoverdugo.com. While we currently do not have a separate Cookie Policy, we provide the necessary information about our use of cookies within this Privacy Policy for transparency and compliance with data protection laws.
Purpose and Types: Cookies on our website are utilized to improve website functionality, analyze user engagement and website traffic, and for targeted advertising purposes. We use different types of cookies, including essential cookies for basic website operations and analytics cookies to gather insights about our website usage.
Consent and User Control: We respect your privacy choices and provide options to consent to or opt out of certain types of cookies. You can manage your preferences through browser settings, where you can accept, reject, or customize your cookie settings.
Third-Party Cookies: Our website may include third-party services that set cookies, which are used for various functions like content sharing on social media or video streaming.
For any questions or concerns about our use of cookies, or to obtain more information, please contact us at ernestoverdugo@gmail.com.
GDPR Compliance
Speak Internationally recognizes the importance of the General Data Protection Regulation (GDPR) and is committed to ensuring compliance with its provisions. 
This commitment extends to protecting the personal data of individuals from the European Union as per the following guidelines:
Rights of EU Citizens: We acknowledge the rights of EU citizens under GDPR, including the right to access, rectify, delete, or restrict the processing of their personal data.
Data Processing and Consent: When processing the data of EU citizens, we ensure lawful grounds for processing, such as obtaining explicit consent for certain types of data use, especially for marketing purposes.
Data Transfer and Security: In the case of transferring data outside the EU, we adhere to GDPR requirements to ensure an adequate level of data protection. This includes implementing stringent security measures and encryption protocols.
Data Protection Officer (DPO): Although based outside the EU, we have designated a Data Protection Officer to oversee compliance with GDPR. You can contact our DPO at ernestoverdugo@gmail.com for any GDPR-related inquiries.
Regular Audits and Updates: Our policies and practices are regularly reviewed and updated to align with the evolving standards of GDPR.
This GDPR compliance notice is an integral part of our commitment to protect the personal data of all our users, regardless of their location. For further details or questions about how we handle data under GDPR, please contact us at ernestoverdugo@gmail.com.
PIPEDA Compliance
Speak Internationally adheres to the principles set forth in Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This commitment reflects our dedication to protecting the privacy and security of personal information, particularly for our users and customers in Canada.
Accountability: Speak Internationally takes full responsibility for the management and confidentiality of the personal data we collect. We have designated an individual responsible for ensuring our compliance with PIPEDA standards.
Consent and Transparency: The collection, use, or disclosure of personal data from our Canadian users is done only with their explicit consent. We ensure that the purposes for which data is collected are clearly communicated and understood.
Limiting Collection and Use: The personal information we collect is limited to what is necessary for the purposes we have stated. We do not collect, use, or disclose personal information indiscriminately.
Accuracy and Retention: Personal data is maintained in an accurate, complete, and up-to-date form as is necessary for the purposes for which it is to be used. We only retain personal data for as long as necessary to fulfill those purposes.
User Rights: In accordance with PIPEDA, users have the right to access their personal information under our control and to request corrections if necessary. We provide mechanisms for users to exercise these rights.
For any questions about our compliance with PIPEDA or to exercise your data protection rights, please contact us at ernestoverdugo@gmail.com. We are committed to addressing your inquiries in accordance with the provisions of PIPEDA.
CalOPPA Compliance
As part of our commitment to privacy and transparency, Speak Internationally adheres to the California Online Privacy Protection Act (CalOPPA), which requires us to disclose certain information in our privacy policy. This act applies to any business that collects personal data from residents of California, regardless of the business’s location.
Information Collection and Use: CalOPPA mandates that we clearly disclose the categories of personal information we collect and the purposes for which we use this information. We ensure that this information is easily accessible to all users.
User Rights and Choices: In line with CalOPPA, we inform our users about their rights regarding their personal data, including how they can request access to, or deletion of, their personal information.
Online Tracking and Do Not Track Signals: We address the use of online tracking technologies on our website and disclose how we respond to web browser “Do Not Track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information.
Policy Updates: Consistent with CalOPPA requirements, our privacy policy includes the date it was last updated. We notify users of any significant changes to our practices.
For any inquiries about our adherence to CalOPPA or your data privacy rights, please feel free to contact us at ernestoverdugo@gmail.com.
Updates to Our Policy
Speak Internationally is dedicated to continuously enhancing our privacy practices and keeping our privacy policy up to date with the latest data protection laws and best practices. To this end, our privacy policy may be revised and updated periodically.
Notification of Changes: Significant changes to our policy will be communicated to our users through prominent notices on our website, www.bookernesto.com, and, where appropriate, through direct communication channels such as email.
Reviewing the Latest Version: We encourage our users to review our privacy policy regularly to stay informed about how we are protecting their personal information. The date of the latest revision will always be displayed at the top of our privacy policy page.
Archiving Previous Versions: For transparency, previous versions of our privacy policy will be archived and made available upon request. This ensures that our users can track changes over time.
User Feedback: We welcome and value feedback on our privacy policy. If you have any questions, concerns, or suggestions regarding our privacy practices, please do not hesitate to contact us at ernestoverdugo@gmail.com.
Please note that your continued use of our services after any changes to this policy will constitute your acceptance of such changes.
Contact Us
For privacy-related inquiries or complaints, please contact us at:Email: ernestoverdugo@gmail.com
Additional Clauses
Dispute Resolution
At Speak Internationally, we strive to maintain a transparent and positive relationship with our users. In the event of a dispute related to our privacy practices or your personal data, we are committed to resolving the issue in a fair and timely manner.
Initial Contact: If you have any concerns or complaints about your privacy or personal data, we encourage you to first contact us directly at ernestoverdugo@gmail.com. Our team will review and address your concerns promptly.
Escalation Procedure: In cases where the dispute cannot be resolved through our internal processes, we may advise on alternative dispute resolution procedures, such as mediation or arbitration, as a next step.
Legal Recourse: If the dispute cannot be resolved through the above means, legal action may be taken. We advise that you consult with a legal professional to understand your rights and options under the law.
Compliance with Regulatory Authorities: We comply with data protection and privacy laws and will cooperate with data protection authorities if a dispute escalates to regulatory review.
We are dedicated to ensuring that your rights are respected and that any privacy concerns are resolved in a manner that upholds the trust you place in us.
Business Transfers: In case of business transfers, such as mergers or acquisitions, we will inform users about the transfer of data.
Multi-Lingual Support
At Speak Internationally, we recognize the diversity of our global audience and strive to accommodate different linguistic needs. Our primary language for communication and content is English, which is used across our main website www.bookernesto.com and in most of our interactions.
Limited Multilingual Content: While the predominant language of our services and privacy policy is English, we occasionally provide content in Spanish and Dutch, particularly when addressing audiences or users in regions where these languages are prevalent.
Translation Requests: Understanding the importance of clear communication, we are open to considering requests for translations of our privacy policy or other essential documents into Spanish or Dutch. If you require such a service, please contact us at ernestoverdugo@gmail.com, and we will do our best to accommodate your request.
Commitment to Accessibility: We are committed to making our services accessible to a broad audience. Although our resources in multiple languages are limited, we continuously assess the need for additional language support based on our user base and business growth.
We appreciate your understanding of our capabilities in multilingual support and invite any feedback or suggestions to improve our services in this area.
Children’s Privacy
At Speak Internationally, we recognize the importance of protecting the privacy of children. Our website and services are not designed for or targeted at children. We do not knowingly collect or solicit personal information from individuals under the age of 18.
Age Limitation: Our services are intended for a general audience and are specifically not directed towards children. We do not market to or engage in transactions with children.
No Collection of Children’s Data: In line with our commitment to safeguarding children’s privacy, we do not knowingly collect, use, or disclose personal information from children under 18. If we learn that we have inadvertently gathered personal data from a child under 18, we will take appropriate steps to delete this information as soon as possible.
Parental Guidance and Supervision: We encourage parents and guardians to supervise their children’s online activities and to consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment.
If you believe that we might have any information from or about a child under the age of 18, please contact us at ernestoverdugo@gmail.com, and we will promptly investigate and address the issue.
A2P 10DLC Policy
Compliance with Regulations:Speak Internationally is committed to full compliance with all A2P 10DLC regulations, including those established by The Campaign Registry (TCR) and relevant mobile carriers. We adhere to the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act to ensure responsible communication practices.
User Consent and Opt-Out:We obtain explicit consent from users before sending A2P messages and provide clear and straightforward opt-out options for users who wish to discontinue receiving messages.
Data Privacy and Protection:Speak Internationally prioritizes the privacy and security of personal data collected through A2P messaging. This section details the type of data collected, its usage, and our data protection measures.
Message Content and Frequency:Our A2P messages might contain reminders or promotional offers, alerts and will be sent sporadically as A2P messages is not our preferred way of communication
Carrier Compliance and Messaging Practices:We comply with the requirements and best practices of individual carriers, including adherence to message throughput limitations and content restrictions.
Monitoring and Enforcement:This policy is actively monitored and enforced through internal procedures, including regular audits and compliance checks.
Updates and Amendments:This policy may be updated or amended from time to time. Significant changes will be communicated to our users through email notification preferably.
Contact InformationFor any questions or concerns regarding our A2P 10DLC Policy, please contact us at ernestoverdugo@gmail.com.
Conclusion:
As we conclude our Privacy Policy, we at Speak Internationally want to extend our gratitude to you for taking the time to understand our commitment to your privacy. We believe in building a relationship based on trust and respect, and the protection of your personal data is a cornerstone of this belief.
Open Door Policy: We always welcome your questions, feedback, or concerns about privacy. Please feel free to reach out to us at ernestoverdugo@gmail.com at any time.
Continuous Improvement: We are committed to continuously improving our privacy practices and keeping you informed about how we protect your personal information. Your privacy matters to us, just as much as your experience with our services.
Thank You: Thank you for being a part of Speak Internationally. We value your trust and choice to use our services and we’re dedicated to safeguarding your personal data as we help you explore and benefit from what we offer.
We’re here to assist you on your journey with Speak Internationally, ensuring a safe, secure, and enjoyable experience.